Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
What Is Transactional Value Stream Mapping?
The smooth flow of information is key to delivering quality products and services. However, many office processes are the last ones to be improved during a lean transformation. Transactional value stream mapping offers a way to observe the process, document the current reality, involve people in solving problems, and set the stage for continuous improvement. Learn the major activities and steps, unique challenges, and keys to success when mapping transactional value streams.