Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
How to Create a Turtle Diagram
The Turtle Diagram is a simple way to create a high-level diagram to identify the key requirements for a single process. Learn how to use Turtle Diagrams to identify the inputs, outputs, and resources needed to perform a process.
What Is A Business Model Canvas?
A Business Model Canvas helps to visualize how an organization makes money by delivering value to its customers. Learn the nine building blocks, the key questions asked at each stage, and how these insights help evaluate, improve, or even invent business models.