Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
Getting Started With Business Process Mapping
The first step to improving any service process is to understand the current process and where it falls short. Value Stream Mapping offers a proven method to study a total process from customer request to fulfillment. Learn the eight common mapping methods used for different levels of details, the unique challenges for mapping knowledge work, and how practicing VSM in a service context improves communication within an organization.
What Is A SIPOC Diagram
The SIPOC diagram is a process mapping tool that summarizes the inputs and outputs of a series of processes. The acronym SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers. Learn how SIPOC diagrams quickly gain a high-level view of an overall process and scope improvement activity.