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Getting Started With Business Process Mapping
The first step to improving any service process is to understand the current process and where it falls short. Value Stream Mapping offers a proven method to study a total process from customer request to fulfillment. Learn the eight common mapping methods used for different levels of details, the unique challenges for mapping knowledge work, and how practicing VSM in a service context improves communication within an organization.
Course Videos
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Getting Started With Business Process Mapping
09:33
Next VideoWhat Is A SIPOC Diagram
05:27
3How to Create a SIPOC Diagram
05:26
4How to Create a Turtle Diagram
05:39
5What Is A Business Model Canvas?
06:41
6How to Create a Business Model Canvas
07:41
7What Is an Empathy Map?
02:30
8How to Create Empathy Maps
08:06
9What Is a Flowchart?
05:03
10How to Create a Flowchart
05:43
11How to Make Process Maps with Sticky Notes
09:03
12How to Create Process Charts
05:50
13What Is Swim Lane Mapping?
03:39
14How to Create a Swim Lane Map
11:15
15What Is a Makigami Analysis?
05:02
16How to Do a Makigami Analysis
09:45
17What Is Transactional Value Stream Mapping?
09:24
18Current State Value Stream Mapping of Treetop Purchasing
09:05
19Future State Value Stream Mapping of Treetop Purchasing
06:20
20Creating a Current State Transactional Value Stream Map
10:09
21Creating a Future State Transactional Value Stream Map
08:45
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Course Resources
Next Video What Is A SIPOC Diagram
The SIPOC diagram is a process mapping tool that summarizes the inputs and outputs of a series of processes. The acronym SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers. Learn how SIPOC diagrams quickly gain a high-level view of an overall process and scope improvement activity.