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What Is an Empathy Map?
Empathy Maps help us visualize what the customer thinks and feel as they experience our product or service. This helps us design better products, solve customer problems, improve user experience, and sell goods and services.
Course Videos
Getting Started With Business Process Mapping
09:33
2What Is A SIPOC Diagram
05:27
3How to Create a SIPOC Diagram
05:26
4How to Create a Turtle Diagram
05:39
5What Is A Business Model Canvas?
06:41
6How to Create a Business Model Canvas
07:41
Current Video
What Is an Empathy Map?
Next VideoHow to Create Empathy Maps
08:06
9What Is a Flowchart?
05:03
10How to Create a Flowchart
05:43
11How to Make Process Maps with Sticky Notes
09:03
12How to Create Process Charts
05:50
13What Is Swim Lane Mapping?
03:39
14How to Create a Swim Lane Map
11:15
15What Is a Makigami Analysis?
05:02
16How to Do a Makigami Analysis
09:45
17What Is Transactional Value Stream Mapping?
09:24
18Current State Value Stream Mapping of Treetop Purchasing
09:05
19Future State Value Stream Mapping of Treetop Purchasing
06:20
20Creating a Current State Transactional Value Stream Map
10:09
21Creating a Future State Transactional Value Stream Map
08:45