Your video is loading ...

Getting Started With Business Process Mapping

The first step to improving any service process is to understand the current process and where it falls short. Value Stream Mapping offers a proven method to study a total process from customer request to fulfillment. Learn the eight common mapping methods used for different levels of details, the unique challenges for mapping knowledge work, and how practicing VSM in a service context improves communication within an organization.

You are currently logged out and can only view unlocked videos. Log In

  1. Getting Started With Business Process Mapping09:33
  2. What Is A SIPOC Diagram05:27
  3. How to Create a SIPOC Diagram05:26
  4. How to Create a Turtle Diagram05:39
  5. What Is A Business Model Canvas?06:41
  6. How to Create a Business Model Canvas07:41
  7. What Is an Empathy Map?02:30
  8. How to Create Empathy Maps08:06
  9. What Is a Flowchart?05:03
  10. How to Create a Flowchart05:43
  11. How to Make Process Maps with Sticky Notes09:03
  12. How to Create Process Charts05:50
  13. What Is Swim Lane Mapping?03:39
  14. How to Create a Swim Lane Map11:15
  15. What Is a Makigami Analysis?05:02
  16. How to Do a Makigami Analysis09:45
  17. What Is Transactional Value Stream Mapping?09:24
  18. Current State Value Stream Mapping of Treetop Purchasing09:05
  19. Future State Value Stream Mapping of Treetop Purchasing06:20
  20. Creating a Current State Transactional Value Stream Map10:09
  21. Creating a Future State Transactional Value Stream Map08:45

Video Resources

You must be logged in to access Gemba Academy resources.

Course Resources

You must be logged in to access Gemba Academy resources.