Business Process Mapping
Business Process Mapping (BPM) is a framework designed to help businesses make workflows visible via a system of universal symbols, charts, and diagrams to create a visual representation of an entire business process from beginning to end.
By mapping each step in a process, you can identify the who, what, where, when, how — and eventually the why — behind what is and isn’t working in any given process.
Whether you’re training new employees, conducting an internal audit, or working through ways to improve workflow, Business Process Mapping shows companies how predictable processes should function by highlighting the value and non-value activities within each step.
Gemba Academy’s Business Process Mapping course series moves away from the production line to help knowledge workers map, analyze, and improve the information flow to eliminate waste and generate more value.
What You’ll Learn in this Business Process Mapping Training Course
Led by Lean experts, Gemba Academy’s Business Process Mapping training course adapts Lean thinking and process mapping best practices to the information flow, giving knowledge workers and professional services teams more context for using key principles to streamline daily work.
Here’s a quick look at what you’ll find on the syllabus:
- An introduction to Business Process Mapping, common symbols, and mapping methods to overcome the unique challenges of applying them to information flows.
- How to create flowcharts, process charts, and swim lane maps.
- An overview on how to perform Makigami analyses to identify waste, problems, and opportunities for improvement.
- How to use Value Stream Mapping and Transactional Value Stream Mapping.
- Business process mapping examples from real Lean organizations.
- Situational examples where we identify the appropriate mapping technique to bring out the most beneficial outcome.
Benefits of Gemba Academy’s Business Process Mapping Online Course
Upon completing our Business Process Mapping training online series, participants will:
- Be able to identify all tasks in each process, who owns each task, and when it occurs.
- Understand how to apply Lean practices like Value Stream Mapping, flowcharting, and process mapping within the context of service-oriented processes.
- Be able to determine which mapping tools to use based on the situation.
- Have an understanding of how to analyze maps and measure the impact existing processes have on big-picture goals.