Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
How to Create a Swim Lane Map
Swim Lane Mapping is an approach to studying complex, cross-functional workflows. Learn the steps for creating a Swim Lane Map, as well as some important points for preparation.
What Is a Makigami Analysis?
Making information workflows visible to everyone is often the first step in continuous improvement in administrative and knowledge work. The Makigami analysis uses a structured and methodical approach to capturing the details, problems, and opportunities across business processes.