Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
Creating a Future State Transactional Value Stream Map
We return to the Treetop, Inc. team as they design a future state for their transactional process for membership application.