Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
What Is Swim Lane Mapping?
Making improvements in complex, cross-functional business processes can be challenging. The first step is to make the actual condition visible and understood by everyone. Learn how Swim Lane Mapping allows us to understand complex processes better and identify opportunities to improve and involve people in redesigning a better process.