School of Leadership

Change man­age­ment offers a struc­tured process for plan­ning, prepar­ing, imple­ment­ing, and mon­i­tor­ing suc­cess­ful change in an orga­ni­za­tion. Learn the sev­en com­mon rea­sons that change efforts fail, proven frame­works for avoid­ing these fail­ure modes, and how to form and oper­ate a steer­ing com­mit­tee that is able to man­age risk, engage stake­hold­ers, and mon­i­tor the progress of a change initiative.

A key role of a facil­i­ta­tor is to help par­tic­i­pants of meet­ings, work­shops, con­fer­ences, or oth­er events meet cer­tain objec­tives with­in a set amount of time. Facil­i­ta­tion skills and prac­tices help engage peo­ple in change, improve­ment, or inno­va­tion activ­i­ties. Learn what a facil­i­ta­tor is and is not, how they facil­i­tate dif­fer­ent types of activ­i­ties, and the sev­en key facil­i­ta­tion skills.

Work­ing as a team helps peo­ple achieve much more than they can as indi­vid­u­als. Becom­ing a high-per­for­mance team requires care­ful plan­ning, sup­port, and lead­er­ship. Learn the roles, respon­si­bil­i­ties, skills, and prac­tices that enable lead­ers to guide teams to success

Learn how adap­tive lead­er­ship and its var­i­ous approach­es pro­vide lead­ers with the tools and skills need­ed to lead in a vari­ety of sit­u­a­tions and rapid­ly chang­ing envi­ron­ments. This course intro­duces four foun­da­tion­al lead­er­ship styles, includ­ing direc­tive, sup­port­ive, coach­ing, and del­e­gat­ing, and explains how to use each style appro­pri­ate­ly based on dif­fer­ent sit­u­a­tions. Learn­ers will also see the impor­tance of self-aware­ness and reflec­tion in iden­ti­fy­ing their pre­ferred lead­er­ship style, as well as how to give effec­tive instruc­tions and del­e­gate tasks. The course con­cludes with best prac­tices for using adap­tive lead­er­ship, includ­ing how to avoid com­mon pit­falls and keep a clear pur­pose in mind.

Emo­tion­al Intel­li­gence is an essen­tial fac­tor in the suc­cess­ful imple­men­ta­tion of con­tin­u­ous improve­ment process­es with­in orga­ni­za­tions. This course is specif­i­cal­ly designed to help pro­fes­sion­als, man­agers, and teams under­stand and har­ness the pow­er of emo­tions in the con­text of a work envi­ron­ment. By com­bin­ing the prin­ci­ples of Emo­tion­al Intel­li­gence with the method­olo­gies of con­tin­u­ous improve­ment, par­tic­i­pants will learn how to cre­ate a work­place cul­ture that encour­ages respect, adapt­abil­i­ty, col­lab­o­ra­tion, and sus­tain­able growth.

Stud­ies show that indi­vid­u­als who are self-aware are more ful­filled and effec­tive in their per­son­al and pro­fes­sion­al lives. Self-aware­ness is the con­scious knowl­edge of 10 aspects of our­selves, includ­ing our thoughts, feel­ings and emo­tions, motives, behav­iors, and much more. Devel­op­ing self-aware­ness requires reflec­tion, obser­va­tion, and lis­ten­ing to feed­back. There are many sim­ple tech­niques we can start using to devel­op our self-aware­ness and improve rela­tion­ships, com­mu­ni­cate clear­ly, make bet­ter deci­sions, reduce stress, and more.