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How to Create Empathy Maps
Learn the twelve steps for creating Empathy Maps, the eight questions to develop customer insights, and the four keys to success.
Course Videos
Getting Started With Business Process Mapping
09:33
2What Is A SIPOC Diagram
05:27
3How to Create a SIPOC Diagram
05:26
4How to Create a Turtle Diagram
05:39
5What Is A Business Model Canvas?
06:41
6How to Create a Business Model Canvas
07:41
7What Is an Empathy Map?
02:30
Current Video
How to Create Empathy Maps
08:06
Next VideoWhat Is a Flowchart?
05:03
10How to Create a Flowchart
05:43
11How to Make Process Maps with Sticky Notes
09:03
12How to Create Process Charts
05:50
13What Is Swim Lane Mapping?
03:39
14How to Create a Swim Lane Map
11:15
15What Is a Makigami Analysis?
05:02
16How to Do a Makigami Analysis
09:45
17What Is Transactional Value Stream Mapping?
09:24
18Current State Value Stream Mapping of Treetop Purchasing
09:05
19Future State Value Stream Mapping of Treetop Purchasing
06:20
20Creating a Current State Transactional Value Stream Map
10:09
21Creating a Future State Transactional Value Stream Map
08:45
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Course Resources
Next Video What Is a Flowchart?
The flowchart is a simple yet versatile tool for mapping workflow. Learn what situations benefit from using flowcharts, the common symbols of flowcharting, and review some examples.