Business Process Mapping

Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.

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How to Create Process Charts

The Process Chart is a simple way to make a compact yet detailed diagram to analyze a process. Learn the situations when this approach is most useful, the meaning of the common symbols, and the steps to filling out the Process Chart template.

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  1. What Is a Flowchart?05:03
  2. How to Create a Flowchart05:43
  3. How to Make Process Maps with Sticky Notes09:03
  4. How to Create Process Charts05:50
  5. What Is Swim Lane Mapping?03:39
  6. How to Create a Swim Lane Map11:15
  7. What Is a Makigami Analysis?05:02
  8. How to Do a Makigami Analysis09:45
  9. What Is Transactional Value Stream Mapping?09:24
  10. Current State Value Stream Mapping of Treetop Purchasing09:05
  11. Future State Value Stream Mapping of Treetop Purchasing06:20
  12. Creating a Current State Transactional Value Stream Map10:09
  13. Creating a Future State Transactional Value Stream Map08:45

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