Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
How to Create Process Charts
The Process Chart is a simple way to make a compact yet detailed diagram to analyze a process. Learn the situations when this approach is most useful, the meaning of the common symbols, and the steps to filling out the Process Chart template.
What Is Swim Lane Mapping?
Making improvements in complex, cross-functional business processes can be challenging. The first step is to make the actual condition visible and understood by everyone. Learn how Swim Lane Mapping allows us to understand complex processes better and identify opportunities to improve and involve people in redesigning a better process.