Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
Future State Value Stream Mapping of Treetop Purchasing
In this module we revisit Treetop, Inc. to see how the value stream mapping team designed a future state process.