Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
How to Make Process Maps with Sticky Notes
Process mapping makes the workflow visible so that we can study and improve it. A quick and simple method to start creating flowcharts is to use sticky notes. Learn the benefits of this approach, how to get started, and the steps of this method.