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Total Quality Management (TQM)

What Is a QC Story?

The QC Sto­ry is the name for a spe­cif­ic way of doc­u­ment­ing and com­mu­ni­cat­ing the results of Qual­i­ty Cir­cles activ­i­ties. Each QC Sto­ry shows how the cir­cle mem­bers addressed a spe­cif­ic prob­lem. Learn about the 10 steps of the QC Sto­ry and how teams use it to sum­ma­rize, com­mu­ni­cate, and learn from each other.

Course Videos

1

What Is TQM?

10:30

 2

Getting Started with TQM

07:11Members only

 3

The Leadership’s Role in TQM

04:27Members only

 4

What Is the PDCA Cycle?

05:02Members only

 5

Statistical Process Control for TQM

07:26Members only

 6

What Is a Quality Circle?

05:00Members only

 7

Getting Started with Quality Circle Activities

07:25Members only

Current Video

What Is a QC Story?

09:37Members only

9

Next VideoHow to Use a QC Storyboard

06:32Members only

 10

Supporting Quality Circle Actitivies

09:42Members only

 11

Evaluating TQM Activities

07:59Members only

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Course Resources

Next Video How to Use a QC Storyboard 

The QC Sto­ry­board is a visu­al tool that Qual­i­ty Cir­cles use to sum­ma­rize a prob­lem-solv­ing sto­ry. Learn the typ­i­cal for­mat, con­tent, ques­tions answered by QC Sto­ry­boards, and how orga­ni­za­tions use these to devel­op a con­tin­u­ous improve­ment culture.