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Total Quality Management (TQM)

What Is the PDCA Cycle?

The PDCA cycle is a prob­lem-solv­ing and exper­i­men­ta­tion method used by peo­ple and orga­ni­za­tions all over the world. The let­ters PDCA stand for plan, do, check, act and describe four phas­es or stages of the activ­i­ty. Learn what hap­pens at each stage of the PDCA cycle and how they con­tribute to con­tin­u­ous improvement.

Course Videos

1

What Is TQM?

10:30

 2

Getting Started with TQM

07:11Members only

 3

The Leadership’s Role in TQM

04:27Members only

Current Video

What Is the PDCA Cycle?

05:02Members only

5

Next VideoStatistical Process Control for TQM

07:26Members only

 6

What Is a Quality Circle?

05:00Members only

 7

Getting Started with Quality Circle Activities

07:25Members only

 8

What Is a QC Story?

09:37Members only

 9

How to Use a QC Storyboard

06:32Members only

 10

Supporting Quality Circle Actitivies

09:42Members only

 11

Evaluating TQM Activities

07:59Members only

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Course Resources

Next Video Statistical Process Control for TQM 

TQM takes a process-cen­tric approach to deliv­er­ing the high­est qual­i­ty goods and ser­vices to the cus­tomer. This requires defin­ing how the work is done, iden­ti­fy­ing what it takes to deliv­er good qual­i­ty, and main­tain­ing stan­dards. Learn how TQM uses a method called Sta­tis­ti­cal Process Con­trol to accom­plish this.