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Total Quality Management (TQM)

Getting Started with Quality Circle Activities

Qual­i­ty Cir­cles may be start­ed as part of a com­pa­ny-wide TQM effort, or on a small­er scale. Learn the pros and cons of these approach­es, the main steps to get­ting start­ed, the role of lead­ers, and the sup­port that Qual­i­ty Cir­cles need to succeed.

Course Videos

1

What Is TQM?

10:30

 2

Getting Started with TQM

07:11Members only

 3

The Leadership’s Role in TQM

04:27Members only

 4

What Is the PDCA Cycle?

05:02Members only

 5

Statistical Process Control for TQM

07:26Members only

 6

What Is a Quality Circle?

05:00Members only

Current Video

Getting Started with Quality Circle Activities

07:25Members only

8

Next VideoWhat Is a QC Story?

09:37Members only

 9

How to Use a QC Storyboard

06:32Members only

 10

Supporting Quality Circle Actitivies

09:42Members only

 11

Evaluating TQM Activities

07:59Members only

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Course Resources

Next Video What Is a QC Story? 

The QC Sto­ry is the name for a spe­cif­ic way of doc­u­ment­ing and com­mu­ni­cat­ing the results of Qual­i­ty Cir­cles activ­i­ties. Each QC Sto­ry shows how the cir­cle mem­bers addressed a spe­cif­ic prob­lem. Learn about the 10 steps of the QC Sto­ry and how teams use it to sum­ma­rize, com­mu­ni­cate, and learn from each other.