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Total Quality Management (TQM)

Supporting Quality Circle Actitivies

Qual­i­ty Cir­cles allow mem­bers of the orga­ni­za­tion to pur­sue con­tin­u­ous improve­ment autonomous­ly in small groups. How­ev­er, to be suc­cess­ful, Qual­i­ty Cir­cles require prop­er set­up, sup­port, and mon­i­tor­ing. Learn the five main areas of man­age­ment sup­port for Qual­i­ty Cir­cles, and guide­lines for each of them.

Course Videos

1

What Is TQM?

10:30

 2

Getting Started with TQM

07:11Members only

 3

The Leadership’s Role in TQM

04:27Members only

 4

What Is the PDCA Cycle?

05:02Members only

 5

Statistical Process Control for TQM

07:26Members only

 6

What Is a Quality Circle?

05:00Members only

 7

Getting Started with Quality Circle Activities

07:25Members only

 8

What Is a QC Story?

09:37Members only

 9

How to Use a QC Storyboard

06:32Members only

Current Video

Supporting Quality Circle Actitivies

09:42Members only

11

Next VideoEvaluating TQM Activities

07:59Members only

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Course Resources

Next Video Evaluating TQM Activities 

An impor­tant part of the suc­cess of TQM is the ongo­ing eval­u­a­tion of its var­i­ous activ­i­ties and sup­port­ing behav­iors. The pur­pose of eval­u­at­ing TQM activ­i­ties is to com­pare TQM prac­tices against expec­ta­tions or stan­dards, rec­og­nize achieve­ment, iden­ti­fy gaps, and take cor­rec­tive action to improve. Learn how to do this for TQM process­es, roles, and results, using a set of eval­u­a­tion forms on a three-point scale.