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Total Quality Management (TQM)

How to Use a QC Storyboard

The QC Sto­ry­board is a visu­al tool that Qual­i­ty Cir­cles use to sum­ma­rize a prob­lem-solv­ing sto­ry. Learn the typ­i­cal for­mat, con­tent, ques­tions answered by QC Sto­ry­boards, and how orga­ni­za­tions use these to devel­op a con­tin­u­ous improve­ment culture.

Course Videos

1

What Is TQM?

10:30

 2

Getting Started with TQM

07:11Members only

 3

The Leadership’s Role in TQM

04:27Members only

 4

What Is the PDCA Cycle?

05:02Members only

 5

Statistical Process Control for TQM

07:26Members only

 6

What Is a Quality Circle?

05:00Members only

 7

Getting Started with Quality Circle Activities

07:25Members only

 8

What Is a QC Story?

09:37Members only

Current Video

How to Use a QC Storyboard

06:32Members only

10

Next VideoSupporting Quality Circle Actitivies

09:42Members only

 11

Evaluating TQM Activities

07:59Members only

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Course Resources

Next Video Supporting Quality Circle Actitivies 

Qual­i­ty Cir­cles allow mem­bers of the orga­ni­za­tion to pur­sue con­tin­u­ous improve­ment autonomous­ly in small groups. How­ev­er, to be suc­cess­ful, Qual­i­ty Cir­cles require prop­er set­up, sup­port, and mon­i­tor­ing. Learn the five main areas of man­age­ment sup­port for Qual­i­ty Cir­cles, and guide­lines for each of them.