The Leadership’s Role in TQM

TQM requires the involve­ment of all mem­bers of the orga­ni­za­tion to build process­es capa­ble of deliv­er­ing val­ue to cus­tomers. Although much of this is accom­plished through incre­men­tal improve­ments in dai­ly work, Qual­i­ty Cir­cles, and project teams, lead­er­ship plays a key role. Learn the five main areas where lead­er­ship con­tributes to the long-term suc­cess of TQM.