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What Is TQM?
Total Quality Management (TQM) enables organizations to achieve long-term success by building teams and processes that deliver customer satisfaction. Learn the principles, practices, and methods that TQM uses to build a continuous improvement culture.
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What Is TQM?
10:30
Next VideoGetting Started with TQM
07:11
3The Leadership’s Role in TQM
04:27
4What Is the PDCA Cycle?
05:02
5Statistical Process Control for TQM
07:26
6What Is a Quality Circle?
05:00
7Getting Started with Quality Circle Activities
07:25
8What Is a QC Story?
09:37
9How to Use a QC Storyboard
06:32
10Supporting Quality Circle Actitivies
09:42
11Evaluating TQM Activities
07:59
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