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Total Quality Management (TQM)

Statistical Process Control for TQM

TQM takes a process-cen­tric approach to deliv­er­ing the high­est qual­i­ty goods and ser­vices to the cus­tomer. This requires defin­ing how the work is done, iden­ti­fy­ing what it takes to deliv­er good qual­i­ty, and main­tain­ing stan­dards. Learn how TQM uses a method called Sta­tis­ti­cal Process Con­trol to accom­plish this.

Course Videos

1

What Is TQM?

10:30

 2

Getting Started with TQM

07:11Members only

 3

The Leadership’s Role in TQM

04:27Members only

 4

What Is the PDCA Cycle?

05:02Members only

Current Video

Statistical Process Control for TQM

07:26Members only

6

Next VideoWhat Is a Quality Circle?

05:00Members only

 7

Getting Started with Quality Circle Activities

07:25Members only

 8

What Is a QC Story?

09:37Members only

 9

How to Use a QC Storyboard

06:32Members only

 10

Supporting Quality Circle Actitivies

09:42Members only

 11

Evaluating TQM Activities

07:59Members only

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Course Resources

Next Video What Is a Quality Circle? 

Qual­i­ty Cir­cles are the main vehi­cle TQM uses to engage the work­force in con­tin­u­ous improve­ment. They are small groups of front­line work­ers who track and improve their process­es, prod­ucts, or ser­vices. Learn how Qual­i­ty Cir­cles deliv­er ben­e­fits to the orga­ni­za­tion while build­ing a con­tin­u­ous improve­ment culture.