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SMART Goals

Chris continues the Problem Statement discussion while also introducing the concept of how to set SMART goals. Chris also spends time explaining the 5 Why process including how to use the "therefore test" to ensure your analysis was sound.

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  1. Introduction to Built in Quality9:54
  2. Definition of Built in Quality12:51
  3. Key Paradigms14:56
  4. Five Levels of Quality7:59
  5. Prevention, Jidoka, Detection8:25
  6. Organization and Poka Yoke13:54
  7. Andons13:26
  8. Quality Gates7:22
  9. Supporting Tools15:11
  10. Problem Solving Fundamentals15:19
  11. SMART Goals14:19
  12. A3 and Wrap Up14:00

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