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SMART Goals

Chris continues the Problem Statement discussion while also introducing the concept of how to set SMART goals. Chris also spends time explaining the 5 Why process including how to use the "therefore test" to ensure your analysis was sound.

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  1. Introduction to Built in Quality 9:54
  2. Definition of Built in Quality 12:51
  3. Key Paradigms 14:56
  4. Five Levels of Quality 7:59
  5. Prevention, Jidoka, Detection 8:25
  6. Organization and Poka Yoke 13:54
  7. Andons 13:26
  8. Quality Gates 7:22
  9. Supporting Tools 15:11
  10. Problem Solving Fundamentals 15:19
  11. SMART Goals 14:19
  12. A3 and Wrap Up 14:00

Course Resources