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SMART Goals
Chris continues the Problem Statement discussion while also introducing the concept of how to set SMART goals. Chris also spends time explaining the 5 Why process including how to use the “therefore test” to ensure your analysis was sound.
Course Videos
Introduction to Built in Quality
9:54
2Definition of Built in Quality
12:51
3Key Paradigms
14:56
4Five Levels of Quality
7:59
5Prevention, Jidoka, Detection
8:25
6Organization and Poka Yoke
13:54
7Andons
13:26
8Quality Gates
7:22
9Supporting Tools
15:11
10Problem Solving Fundamentals
15:19
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SMART Goals
14:19
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Next Video A3 and Wrap Up
Chris introduces the A3 document through a fun example of how to apply PDCA to your teenage daughter’s first date. Finally, Chris wraps the course up by summarizing the importance of BIQ to the organization.