Chris continues the Problem Statement discussion while also introducing the concept of how to set SMART goals. Chris also spends time explaining the 5 Why process including how to use the “therefore test” to ensure your analysis was sound.
Introduction to Built in Quality
Definition of Built in Quality
Five Levels of Quality
Prevention, Jidoka, Detection
Organization and Poka Yoke
Problem Solving Fundamentals
Next VideoA3 and Wrap Up
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Next Video A3 and Wrap Up
Chris introduces the A3 document through a fun example of how to apply PDCA to your teenage daughter’s first date. Finally, Chris wraps the course up by summarizing the importance of BIQ to the organization.