Lean Case Study: The City of Grand Rapids

Steve Kane, Director of Customer Success at Gemba Academy, visits a customer, the City of Grand Rapids, MI. While there, he had the opportunity to talk with decision-makers, City Executives, as well as other City employees using Lean to create a better work environment, saving time, inventory which ultimately means saving money as they do their everyday jobs.

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Visual Management - Performance Measurements

Steve meets Supervisor, Jenny Erickson, who explains how they use their performance review board.

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  1. City of Grand Rapids - Why Lean?25:27
  2. A Sneak Peek of a Morning Meeting19:11
  3. A Tour of Alen's Office15:15
  4. Visual Management - Alen's Standard Work Board2:59
  5. Visual Management - Performance Measurements2:48
  6. The Audit Checklist2:46
  7. Visual Management - Time To Order2:14
  8. Employee's First Introduction to Lean10:29
  9. Red Tagging at the city of Grand Rapids2:23
  10. A 5S Opportunity3:34
  11. A Noticeable Improvement - Cost Reduction3:51
  12. Stock In A Box4:51
  13. The Motor Fleet Stockroom4:54
  14. Inventory Recycling3:46
  15. Kaizen Part 1 - The Kaizen Board and Quick Explanation3:34
  16. Kaizen Part 2 - The Before1:53
  17. Kaizen Part 3 - The After2:14
  18. Kaizen Part 4 - The New Process4:23
  19. Grand Rapids Conclusion1:16