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Lean Case Study: The City of Grand Rapids

Steve Kane, Director of Customer Success at Gemba Academy, visits a customer, the City of Grand Rapids, MI. While there, he had the opportunity to talk with decision makers, City Executives, as well as other City employees using Lean to create a better work environment, saving time, inventory which ultimately means saving money as they do their everyday jobs.

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Visual Management - Performance Measurements

Steve meets Supervisor, Jenny Erickson, who explains how they use their performance review board.

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  1. City of Grand Rapids - Why Lean? 25:27
  2. A Sneak Peek of a Morning Meeting 19:11
  3. A Tour of Alen's Office 15:15
  4. Visual Management - Alen's Standard Work Board 2:59
  5. Visual Management - Performance Measurements 2:48
  6. The Audit Checklist 2:46
  7. Visual Management - Time To Order 2:14
  8. Employee's First Introduction to Lean 10:29
  9. Red Tagging at the city of Grand Rapids 2:23
  10. A 5S Opportunity 3:34
  11. A Noticeable Improvement - Cost Reduction 3:51
  12. Stock In A Box 4:51
  13. The Motor Fleet Stockroom 4:54
  14. Inventory Recycling 3:46
  15. Kaizen Part 1 - The Kaizen Board and Quick Explanation 3:34
  16. Kaizen Part 2 - The Before 1:53
  17. Kaizen Part 3 - The After 2:14
  18. Kaizen Part 4 - The New Process 4:23
  19. Grand Rapids Conclusion 1:16

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