The City of Grand Rapids
Steve Kane, Director of Customer Success at Gemba Academy, visits a customer, the City of Grand Rapids, MI. While there, he had the opportunity to talk with decision makers, City Executives, as well as as other City employees using Lean to create a better work environment, saving time, inventory which ultimately means saving money as they do their everyday jobs.
Kaizen Part 4 - The New Process
Steve gets a little more background on this event from Superintendent, Dave Harran. They also talk and walk through the new procedure.