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Lean Case Study: The City of Grand Rapids

A Tour of Alen’s Office

Alen gives Steve a tour of his office as he points some Lean improve­ments he has made.

Series Videos

1

City of Grand Rapids - Why Lean?

25:27

2

A Sneak Peek of a Morning Meeting

19:11

Currently playing

A Tour of Alen's Office

15:15

4

Next VideoVisual Management - Alen's Standard Work Board

2:59

5

Visual Management - Performance Measurements

2:48

6

The Audit Checklist

2:46

7

Visual Management - Time To Order

2:14

8

Employee's First Introduction to Lean

10:29

9

Red Tagging at the City of Grand Rapids

2:23

10

A 5S Opportunity

3:34

11

A Noticeable Improvement - Cost Reduction

3:51

12

Stock In a Box

4:51

13

The Motor Fleet Stockroom

4:54

14

Inventory Recycling

3:46

15

Kaizen Part 1 - The Kaizen Board and Quick Explanation

3:34

16

Kaizen Part 2 - The Before

1:53

17

Kaizen Part 3 - The After

2:14

18

Kaizen Part 4 - The New Process

4:23

19

Grand Rapids Conclusion

1:16

Next Video Visual Management — Alen’s Standard Work Board 

Steve notices a Visu­al Man­age­ment tool out­side Alen’s office.

  • Lean Municipal Government Forum 2017

    • 8 Videos
    • 3h 21m
    The City of Grand Rapids, Michi­gan host­ed the first annu­al Lean Munic­i­pal Gov­ern­ment Forum on Sep­tem­ber 20, 2017. See how Grand Rapids was able to not only sur­vive the Great Reces­sion, but thrive in the years that fol­lowed. The event includes talks on Lean lead­er­ship, Lean phi­los­o­phy, and a detailed expla­na­tion of A3 think­ing and how it was used. Tours of the fire and water depart­ments pro­vide excel­lent exam­ples of Lean in use by a municipality.

    View Series

  • Lean Case Study: The City of Grand Rapids

    • 19 Videos
    • 1h 47m
    Steve Kane, Direc­tor of Cus­tomer Suc­cess at Gem­ba Acad­e­my, vis­its a cus­tomer, the City of Grand Rapids, MI. While there, he had the oppor­tu­ni­ty to talk with deci­sion mak­ers, City Exec­u­tives, as well as oth­er City employ­ees using Lean to cre­ate a bet­ter work envi­ron­ment, sav­ing time, inven­to­ry which ulti­mate­ly means sav­ing mon­ey as they do their every­day jobs.

    View Series

  • Lean Case Study: Centers for Medicare & Medicaid Services (CMS)

    • 23 Videos
    • 2h 58m
    The Gem­ba Acad­e­my team finds its way to the birth­place of both Babe Ruth and the Amer­i­can Nation­al Anthem — Bal­ti­more, Mary­land. Ron vis­its an impor­tant seg­ment of the U.S. fed­er­al gov­ern­ment, the Cen­ters for Medicare and Med­ic­aid Ser­vices or more com­mon­ly known as CMS. Come and dis­cov­er how CMS, an agency of the fed­er­al gov­ern­ment, has adopt­ed lean into its cul­ture. In col­lab­o­ra­tion with the Lean Enter­prise Insti­tute, these videos are avail­able for free for non-subscribers!

    View Series

  • Lean Showcase: State of Connecticut

    • 18 Videos
    • 1h 53m
    Gem­ba Acad­e­my trav­els to one of the orig­i­nal 13 colonies, the State of Con­necti­cut. Ron and the team par­tic­i­pate in Con­necti­cut’s state wide Lean Show­case for 2016 held at the State Capi­tol. After­wards, Ron meets with sev­er­al of Con­necti­cut’s offi­cials and oth­er employ­ees of the state to dis­cuss their gov­ern­men­tal Lean jour­ney. This video series is also avail­able for free for non-subscribers.

    View Series

  • Connecticut Department of Energy and Environmental Protection

    • 7 Videos
    • 1h 20m
    While at the Con­necti­cut State Capi­tol, Ron meets the Depart­ment of Ener­gy and Envi­ron­men­tal Pro­tec­tion Com­mis­sion­er, Robert Klee, as well as a num­ber of oth­er DEEP employ­ees using lean to make their agency as effi­cient as they can. This video series is also avail­able for free for non-subscribers.

    View Series

  • Connecticut Office of Policy and Management

    • 3 Videos
    • 44m
    Act­ing on an ini­tia­tive from the Gov­er­nor, the Office of Pol­i­cy and Man­age­ment, with the help of Sec­re­tary Barnes and Deputy Sec­re­tary Weis­sel­berg, sup­ports and pro­motes statewide lean think­ing through the work of LeanCT. Ron gets some great insight on how Pro­gram Direc­tor, Ali­son Fish­er gets it done and what the impact has been on pub­lic ser­vice in Con­necti­cut. This video series is also avail­able for free for non-subscribers.

    View Series

  • Connecticut Department of Social Services

    • 3 Videos
    • 45m
    Ron is invit­ed out to vis­it with the Depart­ment of Social Ser­vices’ team of Social Work­ers. He meets the high ener­gy of Lau­rie Ann Wag­n­er, as she overviews how they use lean to help their clients. We also get to sit in the kick­off for their Kata exper­i­ment. This video series is also avail­able for free for non-subscribers.

    View Series

  • Connecticut Department of Correction

    • 6 Videos
    • 52m
    Do you think lean can be uti­lized with­in the crim­i­nal jus­tice sys­tem? Find out as Ron talks with the staff at the Con­necti­cut Depart­ment of Cor­rec­tion. This video series is also avail­able for free for non-subscribers.

    View Series

  • Connecticut Department of Administrative Services

    • 5 Videos
    • 37m
    While vis­it­ing the state of Con­necti­cut, Ron meets Com­mis­sion­er Cur­rey and oth­er staff mem­bers of the Depart­ment of Admin­is­tra­tive Ser­vices (DAS). Com­mis­sion­er Cur­rey is a great sup­port­er of lean and it shows as Ron talks with sev­er­al mem­bers of the DAS team. This video series is also avail­able for free for non-subscribers.

    View Series

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