Lean Case Study: The City of Grand Rapids

Steve Kane, Director of Customer Success at Gemba Academy, visits a customer, the City of Grand Rapids, MI. While there, he had the opportunity to talk with decision makers, City Executives, as well as other City employees using Lean to create a better work environment, saving time, inventory which ultimately means saving money as they do their everyday jobs.

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A Sneak Peek of a Morning Meeting

Steve peeks in on a morning meeting to see how both internal and satellite team members participate. Then Steve meets with Alen Ganic, Inventory and Asset Manager, to understand one of the driving forces of the City's use of Lean.

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  1. City of Grand Rapids - Why Lean? 25:27
  2. A Sneak Peek of a Morning Meeting 19:11
  3. A Tour of Alen's Office 15:15
  4. Visual Management - Alen's Standard Work Board 2:59
  5. Visual Management - Performance Measurements 2:48
  6. The Audit Checklist 2:46
  7. Visual Management - Time To Order 2:14
  8. Employee's First Introduction to Lean 10:29
  9. Red Tagging at the city of Grand Rapids 2:23
  10. A 5S Opportunity 3:34
  11. A Noticeable Improvement - Cost Reduction 3:51
  12. Stock In A Box 4:51
  13. The Motor Fleet Stockroom 4:54
  14. Inventory Recycling 3:46
  15. Kaizen Part 1 - The Kaizen Board and Quick Explanation 3:34
  16. Kaizen Part 2 - The Before 1:53
  17. Kaizen Part 3 - The After 2:14
  18. Kaizen Part 4 - The New Process 4:23
  19. Grand Rapids Conclusion 1:16