Lean Case Study: The City of Grand Rapids

Steve Kane, Director of Customer Success at Gemba Academy, visits a customer, the City of Grand Rapids, MI. While there, he had the opportunity to talk with decision makers, City Executives, as well as other City employees using Lean to create a better work environment, saving time, inventory which ultimately means saving money as they do their everyday jobs.

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A Noticeable Improvement - Cost Reduction

As Steve and Alen stand in the middle of the Water Stockroom, you can visually see that the racks are are empty. Listen as Alen explain how Lean has changed their processing.

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  1. City of Grand Rapids - Why Lean? 25:27
  2. A Sneak Peek of a Morning Meeting 19:11
  3. A Tour of Alen's Office 15:15
  4. Visual Management - Alen's Standard Work Board 2:59
  5. Visual Management - Performance Measurements 2:48
  6. The Audit Checklist 2:46
  7. Visual Management - Time To Order 2:14
  8. Employee's First Introduction to Lean 10:29
  9. Red Tagging at the city of Grand Rapids 2:23
  10. A 5S Opportunity 3:34
  11. A Noticeable Improvement - Cost Reduction 3:51
  12. Stock In A Box 4:51
  13. The Motor Fleet Stockroom 4:54
  14. Inventory Recycling 3:46
  15. Kaizen Part 1 - The Kaizen Board and Quick Explanation 3:34
  16. Kaizen Part 2 - The Before 1:53
  17. Kaizen Part 3 - The After 2:14
  18. Kaizen Part 4 - The New Process 4:23
  19. Grand Rapids Conclusion 1:16