Lean Case Study: The City of Grand Rapids

Steve Kane, Director of Customer Success at Gemba Academy, visits a customer, the City of Grand Rapids, MI. While there, he had the opportunity to talk with decision makers, City Executives, as well as other City employees using Lean to create a better work environment, saving time, inventory which ultimately means saving money as they do their everyday jobs.

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A Noticeable Improvement - Cost Reduction

As Steve and Alen stand in the middle of the water stockroom, you can visually see that the racks are are empty. Listen as Alen explain how Lean has changed their processing.

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  1. City of Grand Rapids - Why Lean?25:27
  2. A Sneak Peek of a Morning Meeting19:11
  3. A Tour of Alen's Office15:15
  4. Visual Management - Alen's Standard Work Board2:59
  5. Visual Management - Performance Measurements2:48
  6. The Audit Checklist2:46
  7. Visual Management - Time To Order2:14
  8. Employee's First Introduction to Lean10:29
  9. Red Tagging at the city of Grand Rapids2:23
  10. A 5S Opportunity3:34
  11. A Noticeable Improvement - Cost Reduction3:51
  12. Stock In A Box4:51
  13. The Motor Fleet Stockroom4:54
  14. Inventory Recycling3:46
  15. Kaizen Part 1 - The Kaizen Board and Quick Explanation3:34
  16. Kaizen Part 2 - The Before1:53
  17. Kaizen Part 3 - The After2:14
  18. Kaizen Part 4 - The New Process4:23
  19. Grand Rapids Conclusion1:16