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QFD — Quality Function Deployment

How to Create a House of Quality 1st Level QFD Matrix

The House of Qual­i­ty is a matrix dia­gram used in Qual­i­ty Func­tion Deploy­ment to visu­al­ly rep­re­sent the rela­tion­ship between cus­tomer require­ments and the tech­ni­cal means for achiev­ing them. The house may look com­plex but once we under­stand the pieces, it’s not dif­fi­cult to learn how to put them togeth­er. Learn the 8 main sec­tions of a typ­i­cal House of Qual­i­ty and the main steps for build­ing this diagram.

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1

What Is QFD Quality Function Deployment?

04:50

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How to Create a House of Quality 1st Level QFD Matrix

05:18Members only

3

Next VideoHow to Collect Voice of the Customer Data

05:53Members only

 4

How To Convert VOC Data Into Measurable Customer Requirements

03:34Members only

 5

How to Translate Customer Requirements into Technical Requirements Part 1 of 2

06:34Members only

 6

How to Translate Customer Requirements into Technical Requirements Part 2 of 2

04:05Members only

 7

How to Use 2nd, 3rd, and 4th Level QFD Matrices

04:12Members only

 8

Keys to Implementing QFD

05:59Members only

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Next Video How to Collect Voice of the Customer Data 

The Voice of the Cus­tomer or VOC is a crit­i­cal input in Qual­i­ty Func­tion Deploy­ment. VOC data helps us under­stand and pri­or­i­tize cus­tomer needs and desires. Gath­er­ing accu­rate VOC data is essen­tial for ensur­ing that prod­uct or ser­vice devel­op­ment is aligned with cus­tomer expec­ta­tions. Learn 7 com­mon tech­niques for accom­plish­ing this.