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How to Create a House of Quality 1st Level QFD Matrix

The House of Qual­i­ty is a matrix dia­gram used in Qual­i­ty Func­tion Deploy­ment to visu­al­ly rep­re­sent the rela­tion­ship between cus­tomer require­ments and the tech­ni­cal means for achiev­ing them. The house may look com­plex but once we under­stand the pieces, it’s not dif­fi­cult to learn how to put them togeth­er. Learn the 8 main sec­tions of a typ­i­cal House of Qual­i­ty and the main steps for build­ing this diagram.

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