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QFD — Quality Function Deployment

How To Convert VOC Data Into Measurable Customer Requirements

Turn­ing data and insights from lis­ten­ing to the Voice of the Cus­tomer into mea­sur­able Cus­tomer Require­ments is a cru­cial step in Qual­i­ty Func­tion Deploy­ment. Doing this ensures that we accu­rate­ly reflect the cus­tomer’s voice as we devel­op prod­ucts or ser­vices. Learn the 7 steps to con­vert­ing VOC data into action­able cus­tomer requirements.

Course Videos

1

What Is QFD Quality Function Deployment?

04:50

 2

How to Create a House of Quality 1st Level QFD Matrix

05:18Members only

 3

How to Collect Voice of the Customer Data

05:53Members only

Current Video

How To Convert VOC Data Into Measurable Customer Requirements

03:34Members only

5

Next VideoHow to Translate Customer Requirements into Technical Requirements Part 1 of 2

06:34Members only

 6

How to Translate Customer Requirements into Technical Requirements Part 2 of 2

04:05Members only

 7

How to Use 2nd, 3rd, and 4th Level QFD Matrices

04:12Members only

 8

Keys to Implementing QFD

05:59Members only

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Next Video How to Translate Customer Requirements into Technical Requirements Part 1 of 2 

Trans­lat­ing cus­tomer require­ments, or CRs into tech­ni­cal require­ments, or TRs, is a cen­tral activ­i­ty in Qual­i­ty Func­tion Deploy­ment. This process ensures that the voice of the cus­tomer is reflect­ed in the design and fea­tures of the prod­uct or ser­vice. Learn about the first 5 of the 10 steps for accom­plish­ing this.