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How To Convert VOC Data Into Measurable Customer Requirements

Turn­ing data and insights from lis­ten­ing to the Voice of the Cus­tomer into mea­sur­able Cus­tomer Require­ments is a cru­cial step in Qual­i­ty Func­tion Deploy­ment. Doing this ensures that we accu­rate­ly reflect the cus­tomer’s voice as we devel­op prod­ucts or ser­vices. Learn the 7 steps to con­vert­ing VOC data into action­able cus­tomer requirements.

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