Abstract building
School of Lean

QFD - Quality Function Deployment

Qual­i­ty Func­tion Deploy­ment (QFD) is a struc­tured approach for trans­lat­ing cus­tomer needs into tech­ni­cal require­ments. QFD has great sig­nif­i­cance in mod­ern prod­uct devel­op­ment because of rapid­ly chang­ing tech­nolo­gies and cus­tomer needs. Cor­rect­ly iden­ti­fy­ing cus­tomer needs is para­mount to our abil­i­ty to design prod­ucts and ser­vices that meet these needs. By doing this, QFD plays a key role in sup­port­ing an orga­ni­za­tion’s design and devel­op­ment efforts. Learn how the dia­gram known as the House of Qual­i­ty cre­ates a visu­al frame­work for link­ing cus­tomer needs with design spec­i­fi­ca­tions, best prac­tices for col­lect­ing Voice of the Cus­tomer data, prac­tices for eval­u­at­ing, rank­ing, and pri­or­i­tiz­ing tech­ni­cal require­ments, and more.