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How to Collect Voice of the Customer Data
The Voice of the Customer or VOC is a critical input in Quality Function Deployment. VOC data helps us understand and prioritize customer needs and desires. Gathering accurate VOC data is essential for ensuring that product or service development is aligned with customer expectations. Learn 7 common techniques for accomplishing this.
Course Videos
What Is QFD Quality Function Deployment?
04:50
2How to Create a House of Quality 1st Level QFD Matrix
05:18
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How to Collect Voice of the Customer Data
05:53
Next VideoHow To Convert VOC Data Into Measurable Customer Requirements
03:34
5How to Translate Customer Requirements into Technical Requirements Part 1 of 2
06:34
6How to Translate Customer Requirements into Technical Requirements Part 2 of 2
04:05
7How to Use 2nd, 3rd, and 4th Level QFD Matrices
04:12
8Keys to Implementing QFD
05:59
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Next Video How To Convert VOC Data Into Measurable Customer Requirements
Turning data and insights from listening to the Voice of the Customer into measurable Customer Requirements is a crucial step in Quality Function Deployment. Doing this ensures that we accurately reflect the customer’s voice as we develop products or services. Learn the 7 steps to converting VOC data into actionable customer requirements.