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How to Collect Voice of the Customer Data

The Voice of the Cus­tomer or VOC is a crit­i­cal input in Qual­i­ty Func­tion Deploy­ment. VOC data helps us under­stand and pri­or­i­tize cus­tomer needs and desires. Gath­er­ing accu­rate VOC data is essen­tial for ensur­ing that prod­uct or ser­vice devel­op­ment is aligned with cus­tomer expec­ta­tions. Learn 7 com­mon tech­niques for accom­plish­ing this.

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