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The Keys to Doing Successful Gemba Walks

As far as a gem­ba walk goes, are some ques­tions bet­ter than oth­ers? Author and con­sul­tant Michael Bre­mer explains why this is the case.

  • 0:45 — Ask­ing Why?” questions
  • 3:11 — Ask­ing open-end­ed questions
  • 10:21 — Seek­ing to understand
  • 13:52 — Walk­ing with humil­i­ty and show­ing respect
  • 19:24 — When to start coaching

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