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Exercise — Asking Questions During a Gemba Walk

Author and con­sul­tant Michael Bre­mer leads an exer­cise with the group involv­ing assump­tions and ask­ing the right questions.

  • 0:45 — The dan­gers of mak­ing assumptions
  • 2:43 — What the groups came up with
  • 9:13 — Management’s perspective

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