• Call us +1.888.439.8880

Lean Thinker Webinar Series

Stories about the Eight Types of Waste in Healthcare
By Mark Graban

Tuesday, 12 March 2013
1:00 – 2:00 pm (USA-Central)

The following is the recorded webinar, and the accompanying handout notes are available here (PDF 390k). This webinar will be available here until 12 April 2013, after which it will be available to subscribers of the Gemba Academy School of Lean.

The player will be placed here


In this webinar, Mark will illustrate each of the eight types of waste with a story from his work with healthcare systems around the world. The webinar will focus on the definitions of waste and how to identify that waste. More importantly, examples will be shared about reducing or eliminating these forms waste - for the benefit of patients, staff and clinicians, and the healthcare organizations themselves.

Mark GrabanMark Graban

Mark Graban is a internationally-recognized expert in the field of “Lean Healthcare,” as a consultant, author, keynote speaker, and blogger. Mark joined the software company KaiNexus as their “Chief Improvement Officer,” to help further their mission of “making improvement easier” in healthcare organizations, while continuing his other consulting and speaking activities.

Mark graduated from Northwestern University in 1995 with a BS in Industrial Engineering and later earned an MS in Mechanical Engineering and an MBA from the Massachusetts Institute of Technology (MIT).

He is author of the Shingo award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement (2nd edition) and his second book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements was published in July, 2012. A new companion edition, The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization will be available in mid 2013.

Mark has worked as a consultant to healthcare organizations throughout North America and Europe, teaching and implementing kaizen and other Lean management practices. He was previously a Senior Fellow with the Lean Enterprise Institute and the Healthcare Value Network and continues as an LEI faculty member. Mark is also the founder of the popular LeanBlog.org and its podcast series.

Mark is conducting a public registration workshop on "Healthcare Kaizen" in Denver on April 11 - learn more and register at http://kaizendenver.eventbrite.com/

“Our partnership with Gemba Academy has been critical in helping advance Lean Six Sigma at Amway. The video library compliments our existing training programs and helps deepen continuous improvement mastery not only within our Green Belt/Black Belt community but other employees who are expanding their process improvement capabilities.”

- Alan Simpson, Executive Director of Enterprise Excellence, Amway

“We have a School of Lean license for Johnson & Johnson Medical and have been conducting some internal classroom courses for our people in our head office. We love your material on the Gemba site and it has helped make a big difference to the way we approach our work processes in this company.”

- Joe Vurchio, Regional Director, Johnson & Johnson

“I use the School of Lean constantly, and find it a goldmine of helpful training. The Gemba Live series are very helpful in getting the message across to my clients. All in all I am more than pleased that I signed up and look forward to being an on-going customer of Gemba Academy.”

- Gordon Mumford, Lean Direction

“Thanks for the outstanding videos. These are very informative and are an excellent supplement to our internal practices. These keep us excited about the topics covered since they are much more energetic than typical training videos. Finally, training videos that are worth the cost!”

- Chris Ely, Improvement Management Manager, Ceva Logistics

“Our team watched the 5S videos and everyone was right on task. The Gemba Academy videos supplemented our red tagging process and were just the vitamin we needed to make our warehouse consolidation a healthy success.”

- Phil Gouy, Regional Operations Specialist Manager, Numotion

“We are so satisfied with the variety and content of topics that we incorporate specific Gemba Academy modules as integral components of our in-house Lean training, from new-hire orientation to more advanced sessions. Gemba Academy’s training material is a great investment.”

- Puget Sound Blood Center, Seattle, WA

“I’ve just gone through the Gemba Academy Lean training courses for a second time and I’ve got to tell you that this course package is, by far, the best training investment I have made in a very long time.”

- Robert Manning, Alberta, Canada

“I've been going through some of the courses and I found exactly what I needed to continue my journey of discovery and continuous improvement. Good work. You have a happy customer!”

- Claudio Perrone, Lean & Agile Software Consultant

“Just wanted to say thanks - the videos are great and are energising my staff.”

- Keir Smart, Smart Graphics, UK

“I'm really pleased to have access to this material as it helps me coach our team through the lean journey. All the information I have seen is spot on, is easy to understand, and keeps everyone totally engaged. Thanks Gemba Academy!”

- Chet Risenhoover, Lean Manager, Valmont Irrigation

“Implementing lean is difficult at best...Gemba Academy has clearly presented lean methodologies and the support required to be successful so a lean team can get on the right path.”

- Colin Roach