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Value Stream Transformation — Adapting Value Stream Mapping for Office and Service Environments

What Is the %C&A (Percentage Complete & Accurate) Metric?

Author Drew Locher stress­es the impor­tance of the %C&A met­ric in deter­min­ing quality.

Course Videos

1

Why Drew Wrote About Office Value Stream Mapping

03:11

 2

The Pitfalls of Value Stream Mapping in Office and Service Processes

03:16Members only

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What Is the %C&A (Percentage Complete & Accurate) Metric?

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Next VideoNatural Variation Within Office Value Stream Processes

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 5

The Social Aspect of Value Stream Mapping

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 6

Do You Have To Do Value Stream Mapping to Develop a Lean Culture?

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Next Video Natural Variation Within Office Value Stream Processes 

Author Drew Locher describes the nat­ur­al vari­a­tion that occurs in office or ser­vice val­ue stream mapping.