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Value Stream Transformation — Adapting Value Stream Mapping for Office and Service Environments

What Is the %C&A (Percentage Complete & Accurate) Metric?

Author Drew Locher stress­es the impor­tance of the %C&A met­ric in deter­min­ing quality.

Course Videos

1

Why Drew Wrote About Office Value Stream Mapping

03:11

2

The Pitfalls of Value Stream Mapping in Office and Service Processes

03:16Members only

Current Video

What Is the %C&A (Percentage Complete & Accurate) Metric?

4

Next VideoNatural Variation Within Office Value Stream Processes

01:19Members only

5

The Social Aspect of Value Stream Mapping

03:00Members only

6

Do You Have To Do Value Stream Mapping to Develop a Lean Culture?

03:53Members only

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Course Resources

  • The Complete Lean Enterprise
  • How to Understand Your Current Condition - Gemba Podcast 199
  • Developing a Lean Culture - Gemba Podcast 39

Next Video Natural Variation Within Office Value Stream Processes 

Author Drew Locher describes the nat­ur­al vari­a­tion that occurs in office or ser­vice val­ue stream mapping. 
  • Transforming Your Value Streams

    • 18 Videos
    • 2h 57m
    In this course, you and your entire orga­ni­za­tion will learn how to trans­form your val­ue streams using lean tools and prin­ci­ples such as val­ue stream map­ping, takt time, kan­ban, error proof­ing, and heijunka/​production lev­el­ing. Dur­ing this course, you will fol­low a fic­ti­tious bird­house man­u­fac­tur­ing com­pa­ny as they jour­ney through the process of cre­at­ing both cur­rent and future state val­ue stream maps along with an action plan.

    View Course

  • Value Stream Transformation — Adapting Value Stream Mapping for Office and Service Environments

    • 6 Videos
    • 15m
    Did you know that val­ue stream map­ping can be applied to office and ser­vice appli­ca­tions? In this course, Gem­ba Acad­e­my Co-founder and lean guru Drew Locher dis­cuss the best ways to lever­age the trans­for­ma­tive pow­ers of val­ue stream map­ping in these unique environments.

    View Course

  • Value Stream Mapping from Tool to Management Practice

    • 15 Videos
    • 52m
    In this course you’ll learn about the com­po­nents of val­ue stream map­ping and gain a deep­er under­stand­ing of how it can be deployed to get every­one in your orga­ni­za­tion on the same page.

    View Course

  • Organizational Healing Through Value Stream Mapping

    • 5 Videos
    • 8m
    The ben­e­fits of val­ue stream map­ping go far beyond under­stand­ing cur­rent and future states and improv­ing process­es. Gem­ba Acad­e­my Co-Founder Ron Pereira sat down with Karen Mar­tin at AME Jack­sonville in 2014 to dis­cuss how the right approach can bring your team togeth­er, relieve ten­sion, and ulti­mate­ly facil­i­tate improve­ment on a pro­found inter­per­son­al level.

    View Course

  • Improving Government Service Delivery with Value Stream Mapping

    • 1 Videos
    • 14m
    Val­ue stream map­ping applies to much more than just man­u­fac­tur­ing. As part of Gem­ba Academy’s vis­it to the Con­necti­cut Depart­ment of Ener­gy and Envi­ron­men­tal Pro­tec­tion, we asked two envi­ron­men­tal ana­lysts to share how val­ue stream map­ping has brought clar­i­ty to their dai­ly operations.

    View Course

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