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Improving Government Service Delivery with Value Stream Mapping

Elaine DeSalvo and Brent Madho, both environmental analysts for the Connecticut Department of Energy and Environmental Protection, walk Gemba Academy Co-Founder Ron Pereira through their value stream mapping journey and how it’s shed light on their licensing process.

Chapters

  • 0:14 - About Elaine and Brent
  • 0:50 - Their experience with lean
  • 2:39 - The problem they were trying to solve
  • 5:35 - Their post-it system
  • 8:57 - Addressing a “one size fits all” approach
  • 11:14 - The benefits they’ve realized

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  1. Improving Government Service Delivery with Value Stream Mapping14:39