Improving Government Service Delivery with Value Stream Mapping

Elaine DeSal­vo and Brent Mad­ho, both envi­ron­men­tal ana­lysts for the Con­necti­cut Depart­ment of Ener­gy and Envi­ron­men­tal Pro­tec­tion, walk Gem­ba Acad­e­my Co-Founder Ron Pereira through their val­ue stream map­ping jour­ney and how it’s shed light on their licens­ing process.

• 0:14 — About Elaine and Brent
• 0:50 — Their expe­ri­ence with lean
• 2:39 — The prob­lem they were try­ing to solve
• 5:35 — Their post-it system
• 8:57 — Address­ing a ​“one size fits all” approach
• 11:14 — The ben­e­fits they’ve realized