Value Stream Transformation - Adapting Value Stream Mapping for Office and Service Environments

Did you know that value stream mapping can be applied to office and service applications? In this course, Gemba Academy Co-founder and lean guru Drew Locher discuss the best ways to leverage the transformative powers of value stream mapping in these unique environments.

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The Pitfalls of Value Stream Mapping in Office and Service Processes

Author Drew Locher lists the pitfalls of using value stream mapping in an office or service environment, and how you can get around them.

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  1. Why Drew Wrote About Office Value Stream Mapping03:11
  2. The Pitfalls of Value Stream Mapping in Office and Service Processes03:16
  3. What Is the %C&A (Percentage Complete & Accurate) Metric?02:13
  4. Natural Variation Within Office Value Stream Processes01:19
  5. The Social Aspect of Value Stream Mapping03:00
  6. Do You Have To Do Value Stream Mapping to Develop a Lean Culture?03:53

Course Resources

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