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Who is Our Customer?

Before 3P can happen we must understand who the customer is and what they expect.

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  1. 3P Overview 12:39
  2. Who is Our Customer? 9:03
  3. The 7 Flows of Healthcare 9:47
  4. The 3P Steps 8:04
  5. Collecting Data 10:14
  6. Collaborative Care 7:05
  7. Examples from Nature 6:10
  8. Moonshining 8:18
  9. Mockups 9:51
  10. Gap Analysis 11:28
  11. 3P Wrap-Up 8:05

Course Resources