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Lean Case Study: Zingerman’s

The Critical Role of IT and Programming

Ron and Tom Bauer explore the world of IT and pro­gram­ming at Zinger­man’s. Specif­i­cal­ly, they talk about how the sequencer was devel­oped and how it’s maintained.

Course Videos

1

Welcome to Zingerman's Mail Order

4:41

 2

Catch the ZingTrain

7:17Members only

 3

Hello. How Can We Help You?

10:59Members only

 4

Professional Presents

1:10Members only

 5

Introduction to the Sequencer

4:45Members only

 6

Heijunka at Zingerman's

16:59Members only

Current Video

The Critical Role of IT and Programming

8

Next VideoZingerman's IT Philosophy

8:16Members only

 9

Line Side Kanban System

3:05Members only

 10

Prepping the Bread

4:18Members only

 11

The Hot Station

3:03Members only

 12

A Very Special Lunch

2:02Members only

 13

Setting the Pace at Picking

9:00Members only

 14

"Check," Please!

6:49Members only

 15

Making It Look Good in Assembly

2:58Members only

 16

Getting It All Together at Recombination

4:36Members only

 17

Supercomputing in Packing

7:21Members only

 18

Shipping Made Easy and a Process Recap

6:32Members only

 19

Now Hiring, the Zingerman's Way

6:45Members only

 20

Zingerman's Wrap Up

8:06Members only

Next Video Zingerman’s IT Philosophy 

Tom and Tom share some fun IT hor­ror sto­ries (think orders stacked in milk crates) before get­ting into a dis­cus­sion on how IT and soft­ware devel­op­ment plays a crit­i­cal role in the suc­cess of the mail order business.