Lean Case Study: Zingerman's

Ron and the Gemba Academy team visit Zingerman's in Ann Arbor, Michigan to learn how they leverage lean to create a world class mail order food service business.

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The Critical Role of IT and Programming

Ron and Tom Bauer explore the world of IT and programming at Zingerman's. Specifically, they talk about how the sequencer was developed and how it's maintained.

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  1. Zingerman's Trailer 1:34
  2. Welcome to Zingerman's Mail Order 4:41
  3. Catch the ZingTrain 7:17
  4. Hello. How Can We Help You? 10:59
  5. Professional Presents 1:10
  6. Introduction to the Sequencer 4:45
  7. Heijunka at Zingerman's 16:59
  8. The Critical Role of IT and Programming 6:19
  9. Zingerman's IT Philosophy 8:16
  10. Line Side Kanban System 3:05
  11. Prepping the Bread 4:18
  12. The Hot Station 3:03
  13. A Very Special Lunch 2:02
  14. Setting the Pace at Picking 9:00
  15. "Check," Please! 6:49
  16. Making It Look Good in Assembly 2:58
  17. Getting It All Together at Recombination 4:36
  18. Supercomputing in Packing 7:21
  19. Shipping Made Easy and a Process Recap 6:32
  20. Now Hiring, the Zingerman's Way 6:45
  21. Zingerman's Wrap Up 8:06