Lean Case Study: Zingerman's

Ron and the Gemba Academy team visit Zingerman's in Ann Arbor, Michigan to learn how they leverage lean to create a world class mail order food service business.

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Welcome to Zingerman's Mail Order

Ron and Tom Root, Managing Partner of Zingerman's Mail Order, meet outside to the "Big House" in Ann Arbor, MI and discuss how Zingerman's Mail Order started their lean journey.

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  1. Welcome to Zingerman's Mail Order4:41
  2. Catch the ZingTrain7:17
  3. Hello. How Can We Help You?10:59
  4. Professional Presents1:10
  5. Introduction to the Sequencer4:45
  6. Heijunka at Zingerman's16:59
  7. The Critical Role of IT and Programming6:19
  8. Zingerman's IT Philosophy8:16
  9. Line Side Kanban System3:05
  10. Prepping the Bread4:18
  11. The Hot Station3:03
  12. A Very Special Lunch2:02
  13. Setting the Pace at Picking9:00
  14. "Check," Please!6:49
  15. Making It Look Good in Assembly2:58
  16. Getting It All Together at Recombination4:36
  17. Supercomputing in Packing7:21
  18. Shipping Made Easy and a Process Recap6:32
  19. Now Hiring, the Zingerman's Way6:45
  20. Zingerman's Wrap Up8:06