Lean Case Study: Zingerman's

Ron and the Gemba Academy team visit Zingerman's in Ann Arbor, Michigan to learn how they leverage lean to create a world class mail order food service business.

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Ron starts his tour of Mail Order in the Service Center, where customers call in and start the order process.

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  1. Welcome to Zingerman's Mail Order4:41
  2. Catch the ZingTrain7:17
  3. Hello. How Can We Help You?10:59
  4. Professional Presents1:10
  5. Introduction to the Sequencer4:45
  6. Heijunka at Zingerman's16:59
  7. The Critical Role of IT and Programming6:19
  8. Zingerman's IT Philosophy8:16
  9. Line Side Kanban System3:05
  10. Prepping the Bread4:18
  11. The Hot Station3:03
  12. A Very Special Lunch2:02
  13. Setting the Pace at Picking9:00
  14. "Check," Please!6:49
  15. Making It Look Good in Assembly2:58
  16. Getting It All Together at Recombination4:36
  17. Supercomputing in Packing7:21
  18. Shipping Made Easy and a Process Recap6:32
  19. Now Hiring, the Zingerman's Way6:45
  20. Zingerman's Wrap Up8:06