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Lean Case Study: Zingerman’s

Hello. How Can We Help You?

Ron starts his tour of Mail Order in the Ser­vice Cen­ter, where cus­tomers call in and start the order process.

Series Videos

1

Welcome to Zingerman's Mail Order

4:41

 2

Catch the ZingTrain

7:17Members only

Current Video

Hello. How Can We Help You?

10:59Members only

4

Next VideoProfessional Presents

1:10Members only

 5

Introduction to the Sequencer

4:45Members only

 6

Heijunka at Zingerman's

16:59Members only

 7

The Critical Role of IT and Programming

6:19Members only

 8

Zingerman's IT Philosophy

8:16Members only

 9

Line Side Kanban System

3:05Members only

 10

Prepping the Bread

4:18Members only

 11

The Hot Station

3:03Members only

 12

A Very Special Lunch

2:02Members only

 13

Setting the Pace at Picking

9:00Members only

 14

"Check," Please!

6:49Members only

 15

Making It Look Good in Assembly

2:58Members only

 16

Getting It All Together at Recombination

4:36Members only

 17

Supercomputing in Packing

7:21Members only

 18

Shipping Made Easy and a Process Recap

6:32Members only

 19

Now Hiring, the Zingerman's Way

6:45Members only

 20

Zingerman's Wrap Up

8:06Members only

Next Video Professional Presents 

Tom explains why this spe­cial group is need­ed for large quan­ti­ty gift giv­ing with­out dis­rupt­ing the flow.