Zingerman's
Ron and the Gemba Academy team visit Zingerman's in Ann Arbor, Michigan to learn how they leverage lean to create a world class mail order food service business.
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Ron starts his tour of Mail Order in the Service Center, where customers call in and start the order process.
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- Zingerman's Trailer 1:34
- Welcome to Zingerman's Mail Order 4:41
- Catch the ZingTrain 7:17
- Hello. How Can We Help You? 10:59
- Professional Presents 1:10
- Introduction to the Sequencer 4:45
- Heijunka at Zingerman's 16:59
- The Critical Role of IT and Programming 6:19
- Zingerman's IT Philosophy 8:16
- Line Side Kanban System 3:05
- Prepping the Bread 4:18
- The Hot Station 3:03
- A Very Special Lunch 2:02
- Setting the Pace at Picking 9:00
- "Check," Please! 6:49
- Making It Look Good in Assembly 2:58
- Getting It All Together at Recombination 4:36
- Supercomputing in Packing 7:21
- Shipping Made Easy and a Process Recap 6:32
- Now Hiring, the Zingerman's Way 6:45
- Zingerman's Wrap Up 8:06