Grand Rapids Deputy City Manager

City of Grand Rapids Deputy City Man­ag­er, Mr. Eric DeLong, pro­vides a gen­er­al overview of Lean Think­ing across the many depart­ments that suc­cess­ful­ly apply it, along with his­tor­i­cal accounts of the impact that it has had on per­son­nel, the city, and the res­i­dents of Grand Rapids.