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Grand Rapids Deputy City Manager

City of Grand Rapids Deputy City Manager, Mr. Eric DeLong, provides a general overview of Lean Thinking across the many departments that successfully apply it, along with historical accounts of the impact that it has had on personnel, the city, and the residents of Grand Rapids.

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  1. Lean Municipal Government Forum 2017 Introduction Guide 00:55
  2. Grand Rapids City Manager Opening Remarks 04:42
  3. Grand Rapids Deputy City Manager 36:54
  4. Lean Philosophy - Steve Kane 25:07
  5. Hands-on Lean - Alen Ganic 52:41
  6. An Introduction to A3 Thinking in Government - Captain Brad Brown 33:18
  7. Fire Department Tour 34:23
  8. Water Department Tour 17:00