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Water Department Tour

This tour through the City of Grand Rapids Water Department showcases applied Lean Thinking practices, from 5S to visual management. This tour is given by Chris Bond and Jane Rapley.

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  1. Lean Municipal Government Forum 2017 Introduction Guide 00:55
  2. Grand Rapids City Manager Opening Remarks 04:42
  3. Grand Rapids Deputy City Manager 36:54
  4. Lean Philosophy - Steve Kane 25:07
  5. Hands-on Lean - Alen Ganic 52:41
  6. An Introduction to A3 Thinking in Government - Captain Brad Brown 33:18
  7. Fire Department Tour 34:23
  8. Water Department Tour 17:00