Lean Case Study: FastCap 2012

In this video series we visit FastCap in Bellingham, Washington. FastCap provides products and tools to accommodate the professional cabinet maker and woodworker. Throughout this "Gemba Live" series of videos you'll see how lean thinking has transformed ALL aspects of FastCap's business including operations, shipping, engineering, sales & marketing, customer service, accounting, and even the bathrooms! And last, but certainly not least, we even pay a visit to FastCap's airplane hangar to witness how lean thinking has made an impact there!

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Order Processing

We now move into the office area and listen to Brady Cook explain how lean impacts his daily work and how FastCap strives for some extremely bold goals - namely producing & shipping product within 2 hours after order receipt!

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  1. Welcome to FastCap!6:19
  2. The Lean Kitchen5:36
  3. The Lean Bathroom7:39
  4. Morning Meeting Part 114:19
  5. Morning Meeting Part 26:23
  6. Morning Meeting Part 39:49
  7. Visual Controls & Lean Shipping3:30
  8. The Lean Workshop2:26
  9. U-Shaped Cells & Kanban System3:28
  10. Kanban & Lean Culture7:01
  11. The Lean Printing Room10:00
  12. Pad Printing6:29
  13. New Associates & Lean3:20
  14. Monique5:55
  15. Order Processing5:05
  16. Accounts Receivable3:52
  17. Customer Service5:49
  18. International Sales4:28
  19. Marketing & Graphic Design12:40
  20. The Lean Airplane Hangar14:28
  21. Paul Singh Interview4:47
  22. Alexei Vetkov Interview6:25
  23. Doug VanderWel Interview6:13
  24. Jon Lussier Interview9:59
  25. The FastCap Story3:20
  26. Lean Leadership Advice4:09