Subscription Required

To get access to this video, and more than 1000 like it Subscribe Online today!

View our pricing

Log In

Lean Case Study: FastCap 2012

Customer Service

We now hear from the Cus­tomer Ser­vice team who explain how things such as stand up desks have rad­i­cal­ly improved their pro­duc­tiv­i­ty and how lean is not just for the shop floor.

Series Videos

1

Welcome to FastCap!

6:19

 2

The Lean Kitchen

5:36Members only

 3

The Lean Bathroom

7:39Members only

 4

Morning Meeting Part 1

14:19Members only

 5

Morning Meeting Part 2

6:23Members only

 6

Morning Meeting Part 3

9:49Members only

 7

Visual Controls & Lean Shipping

3:30Members only

 8

The Lean Workshop

2:26Members only

 9

U-Shaped Cells & Kanban System

3:28Members only

 10

Kanban & Lean Culture

7:01Members only

 11

The Lean Printing Room

10:00Members only

 12

Pad Printing

6:29Members only

 13

New Associates & Lean

3:20Members only

 14

Monique

5:55Members only

 15

Order Processing

5:05Members only

 16

Accounts Receivable

3:52Members only

Current Video

Customer Service

5:49Members only

18

Next VideoInternational Sales

4:28Members only

 19

Marketing & Graphic Design

12:40Members only

 20

The Lean Airplane Hangar

14:28Members only

 21

Paul Singh Interview

4:47Members only

 22

Alexei Vetkov Interview

6:25Members only

 23

Doug VanderWel Interview

6:13Members only

 24

Jon Lussier Interview

9:59Members only

 25

The FastCap Story

3:20Members only

 26

Lean Leadership Advice

4:09Members only

Next Video International Sales 

Michelle Bur­ris talks about how lean has impact­ed her work and per­son­al life includ­ing how her sig­nif­i­cant oth­er even jok­ing­ly refers to her as ​“Ms. Kaizen” from time to time.