Why do videos pause or stutter?

Last Updated: Aug 15, 2018 10:19:36 PM

When videos sometimes pause, stutter or "buffer", it is caused by the speed of your Internet connection and / or the processing power of your computer.

Most Internet videos are simultaneously downloaded and played at the same time. If your Internet connection isn’t fast enough (meaning your computer is trying to play the video faster than it can download it), you will get poor video performance.
Also, it could be caused by your computer not being powerful enough to both download and playback the video at the same time. 

Possible Solutions:

  1. Make sure you are viewing the "standard definition" version of our videos.  Toggle the "HD" button on the video player so that it is set to a lower resolution.  While "auto" may work most of the time, sometimes setting it to a lower setting such as 720p or 360p will help. 
  2. Start playing the video, then click the "pause" button.  Wait for a minute before resuming playback.  This will allow more of the video to download before attempting playback.
  3. Make sure you are using the latest version of a modern browser.  Modern browsers include the latest versions of Microsoft Edge, Chrome, Firefox or Safari.  Note: Internet Explorer 11 is not longer a modern browser  as it was released over 5 years ago.
  4. Make sure you are not doing other network intensive tasks while attempting to watch a video.  For instance if you are downloading or uploading files while also attempting to watch Gemba Academy Videos
  5. If you are on a corporate network, ask your IT department if your connection is limited or "throttled" to a certain speed.  You may need to have your network limitations removed.
  6. Try disabling any browser extensions you may have installed.
  7. Contact your ISP to see if you have a capped bandwidth and if you have reached your monthly limit.

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