Technical Support

  • System Requirements

    The following are general system requirements. Broadband internet connection Standard Definition video (SD): Minimum sustained download speed of 1.5 Mbps required for no buffering High Definition video (HD):…

    Updated: Aug 7, 2018, 11:54:14 AM

  • Videos will not play

    Our videos use HTML 5 embedding and .mp4 encoding. Here are the most common reasons videos fail to playback and how you can fix it. Video Files or Resources are blocked by firewall or proxy In corporate environments,…

    Updated: Aug 7, 2018, 11:54:14 AM

  • Clearing Browser Cache

    From time to time your web browsing might start to seem slower than usual, or you might be experiencing intermittent errors from websites that usually work. If so, it may be time to clear browser cache. Find the…

    Updated: Aug 7, 2018, 11:54:14 AM

  • Why do videos pause or stutter?

    When videos sometimes pause, stutter or "buffer", it is caused by the speed of your Internet connection and / or the processing power of your computer. Most Internet videos are simultaneously downloaded and played at…

    Updated: Aug 7, 2018, 11:54:14 AM

  • How are the videos delivered?

    Delivering high definition video requires high bandwidth, which can be geographically sensitive. Gemba Academy takes advantage of a globally distributed, highly available content delivery network (CDN), optimized to…

    Updated: Aug 7, 2018, 11:54:14 AM

  • Why do some videos play and some do not?

    If some videos play for you, and some do not, it is likely a file size download limitation of your network connection. Check with your IT department to see if you are rate limited in any way. Limited hard drive space.…

    Updated: Aug 7, 2018, 11:54:14 AM

  • Videos no longer available

    Occasionally we will remove videos that are either no longer relevant, or perhaps even they were asked to be removed by a customer or partner. This is a rare occurrence and one we try to avoid, but sometimes it is…

    Updated: Aug 7, 2018, 11:54:14 AM

  • Video Error 202011, 232011, 224003

    In general, video errors are produced because some resource needed for video playback is being prevented from loading either by your browser, computer security, or network security. Try this first Sometimes clearing…

    Updated: Aug 7, 2018, 11:54:14 AM