Technical Support

  • System Requirements

    The following are general system requirements. Broadband internet connection Standard Definition video (SD): Minimum sustained download speed of 1.5 Mbps required for no buffering High Definition video (HD):…

    Updated: Aug 7, 2018 11:54:14 AM

  • Videos will not play

    Our videos use HTML 5 embedding and .mp4 encoding. Here are the most common reasons videos fail to playback and how you can fix it. Video Files or Resources are blocked by firewall or proxy In corporate environments,…

    Updated: Aug 7, 2018 11:54:14 AM

  • Clearing Browser Cache

    From time to time your web browsing might start to seem slower than usual, or you might be experiencing intermittent errors from websites that usually work. If so, it may be time to clear browser cache. Find the…

    Updated: Aug 7, 2018 11:54:14 AM

  • Why do videos pause or stutter?

    When videos sometimes pause, stutter or "buffer", it is caused by the speed of your Internet connection and / or the processing power of your computer. Most Internet videos are simultaneously downloaded and played at…

    Updated: Aug 7, 2018 11:54:14 AM

  • How are the videos delivered?

    Delivering high definition video requires high bandwidth, which can be geographically sensitive. Gemba Academy takes advantage of a globally distributed, highly available content delivery network (CDN), optimized to…

    Updated: Aug 7, 2018 11:54:14 AM

  • Why do some videos play and some do not?

    If some videos play for you, and some do not, it is likely a file size download limitation of your network connection. Check with your IT department to see if you are rate limited in any way. Limited hard drive space.…

    Updated: Aug 7, 2018 11:54:14 AM

  • Videos no longer available

    Occasionally we will remove videos that are either no longer relevant, or perhaps even they were asked to be removed by a customer or partner. This is a rare occurrence and one we try to avoid, but sometimes it is…

    Updated: Aug 7, 2018 11:54:14 AM

  • Video Error 202011

    In corporate environments, sometimes IT policy will be to block video files from the internet. In this case you will need to work with your IT department to get mp4 and m3u8 files unblocked from the firewall or proxy.…

    Updated: Aug 7, 2018 11:54:14 AM