Customer Care

  • How do I change my password?

    Changing your password is different depending on which service you are using. Please follow the appropriate instructions for your subscription. For Learning Library Customers (gembaacademy.com) Because we use site…

  • How to Log in / Log out

    Where you will log in to Gemba Academy depends upon which product you are subscribed to. Learning System Subscribers If you have a Learning System subscription you will login at lms.gembaacademy.com Go to…

  • Where can I download your W9?

    Thank you for being a Gemba Academy customer! Our W9 for the year 2024 can be downloaded here .

  • Can I download the videos or watch them offline?

    No, the videos are only available via online streaming. As the videos are recorded in high definition, the video files are very large but are optimized for delivery over the internet. Additionally, we frequently update…

  • GDPR

    In response to GDPR (General Data Protection Regulation), Gemba Academy undertook a number of steps to comply. Updated our Privacy Policy Updated our Terms of Use Created standard work to comply with the Right to be…

  • Statistical Software

    To complete our Six Sigma Certification training programs you no longer need a license to statistical software. Our courses do contain examples using Minitab and SigmaXL, however, we do not require you to purchase them…

  • All About Video Library Account Types

    When you sign up for a Video Library site license subscription, you will have at least two different login credentials created. Admin Account: Used to administer your site licenses, payment details and subscription…

  • Gemba Academy Video Library - Getting Started Guide

  • How do I cancel my subscription?

    We don't want to lose your business but understand that improvement learning may not be right for your organization at this time. If there is anything we can do to help you continue with your usage of Gemba Academy,…