Customer Care

  • How do I change my password?

    Changing your password is different depending on which service you are using. Please follow the appropriate instructions for your subscription. For Learning Library Customers (gembaacademy.com) Because we use site…

    Updated: Aug 7, 2018 11:48:23 AM

  • How to Log in / Log out

    Where to login to Gemba Academy depends on your subscription. Learning Library Our Learning Library customers will login at gembaacademy.com Click the "Log In" button from the site headerEnter your Gemba Academy user…

    Updated: Aug 7, 2018 11:48:23 AM

  • Where can I download your W9?

    Our W9 for year 2019 can be downloaded here.

    Updated: Aug 7, 2018 11:48:23 AM

  • Can I download the videos or watch them offline?

    No, the videos are only available via online streaming. As the videos are recorded in high definition, the video files are very large but are optimized for delivery over the internet.  Additionally, we frequently…

    Updated: Aug 7, 2018 11:48:23 AM

  • Where can I find the Lean Powerpoint Training Presentations?

    The Lean Powerpoint Training Presentations can be downloaded by all current Gemba Academy subscribers. They are located at the below…

    Updated: Aug 7, 2018 11:48:23 AM

  • Where can I find the Lean Enterprise Strategy Kit?

    The Lean Enterprise Strategy kit is included in every Gemba Academy Subscription. It can be found at the following URL: https://www.gembaacademy.com/resources/resources-and-benefits/lean-strategy-kit Note you must be…

    Updated: Aug 7, 2018 11:48:23 AM

  • GDPR

    In response to GDPR (General Data Protection Regulation) Gemba Academy undertook a number of steps to comply.Updated our Privacy PolicyUpdated our Terms of UseCreated standard work to comply with the Right to be…

    Updated: Aug 7, 2018 11:48:23 AM

  • Statistical Software

    To complete our Six Sigma Certification training programs you will need a license to statistical software. The software we teach our examples with are SigmaXL and Minitab. Although other software can be used, our…

    Updated: Aug 7, 2018 11:48:23 AM

  • All About Learning Library Account Types

    When you sign up for a Learning Library site license subscription, you will have at least two different log in credentials created. An Account Admin log in. This is used to administer your site licenses, payment…

    Updated: Aug 7, 2018 11:48:23 AM