Customer Care

  • How do I change my password?

    Changing your password is different depending on which service you are using. Please follow the appropriate instructions for your subscription. For Learning Library Customers (gembaacademy.com) Because we use…

    Updated: Aug 7, 2018 11:48:23 AM

  • How to Log in / Log out

    Where you will log in to Gemba Academy depends upon which product you are subscribed to. Learning System Subscribers If you have a Learning System subscription you will login at lms.gembaacademy.com Go to…

    Updated: Aug 7, 2018 11:48:23 AM

  • Where can I download your W9?

    Thank you for being a Gemba Academy customer! Our W9 for year 2020 can be downloaded here .

    Updated: Aug 7, 2018 11:48:23 AM

  • Can I download the videos or watch them offline?

    No, the videos are only available via online streaming. As the videos are recorded in high definition, the video files are very large but are optimized for delivery over the internet. Additionally, we frequently update…

    Updated: Aug 7, 2018 11:48:23 AM

  • Where can I find the Lean Powerpoint Training Presentations?

    The Lean Powerpoint Training Presentations can be downloaded by all current Gemba Academy subscribers. They are located at the below URL: …

    Updated: Aug 7, 2018 11:48:23 AM

  • Where can I find the Lean Enterprise Strategy Kit?

    The Lean Enterprise Strategy kit is included in every Gemba Academy Subscription. It can be found at the following URL: https://www.gembaacademy.com/resources/resources-and-benefits/lean-strategy-kit Note you…

    Updated: Aug 7, 2018 11:48:23 AM

  • GDPR

    In response to GDPR (General Data Protection Regulation) Gemba Academy undertook a number of steps to comply. Updated our Privacy Policy Updated our Terms of Use Created standard work to comply with the Right to be…

    Updated: Aug 7, 2018 11:48:23 AM

  • Statistical Software

    To complete our Six Sigma Certification training programs you will need a license to statistical software. The software we use to teach our video examples with are SigmaXL, and Minitab. Although other statistical…

    Updated: Aug 7, 2018 11:48:23 AM

  • All About Learning Library Account Types

    When you sign up for a Learning Library site license subscription, you will have at least two different log in credentials created. An Account Admin log in. This is used to administer your site licenses, payment…

    Updated: Aug 7, 2018 11:48:23 AM

  • Gemba Academy Learning Library - Getting Started Guide

    Updated: Aug 7, 2018 11:48:23 AM