Customer Care

  • How do I change my password?

    Changing your password varies depending on the service you are using. Please follow the appropriate instructions for your subscription. For Video Library Customers ( https://www.gembaacademy.com ) Because we use…

  • How to Log in / Log out

    Where you log in to Gemba Academy depends on the product you are subscribed to. Learning System Subscribers If you have a Learning System subscription log in to the learning system. Go to…

  • Where can I download your W9?

    Thank you for being a Gemba Academy customer! Our W9 for the year 2025 can be downloaded here .

  • Can I download the videos or watch them offline?

    Gemba Academy videos are only available via online streaming. As the videos are recorded in high definition, the video files are very large; however, they are optimized for delivery over the internet. Additionally, we…

  • GDPR

    In response to GDPR (General Data Protection Regulation), Gemba Academy undertook a number of steps to comply. Updated our Privacy Policy Updated our Terms of Use Created standard work to comply with the Right to be…

  • Statistical Software

    Please note that statistical software will be required during this training for hands-on exercises and demonstrations. To complete our Six Sigma Certification training programs, you will be required to have access…

  • All About Video Library Account Types

    When you sign up for a Video Library site license subscription, you will have at least two different login credentials created. Admin Account: Used to administer your site licenses, payment details and subscription…

  • Gemba Academy Video Library - Getting Started Guide

  • How do I cancel my subscription?

    We don't want to lose your business, but understand that improvement learning may not be right for your organization at this time. If there is anything we can do to help you continue with your usage of Gemba Academy,…

  • About Ask Gemba (Beta)

    Ask Gemba is our latest innovation, helping our customers to take their learning even further with an AI-powered virtual coach. IMPORTANT: Ask Gemba is an experimental feature to evaluate if AI-coaching is something…