Getting Started with Business Process Mapping for DMAIC

The first step to improv­ing any ser­vice process is to under­stand the cur­rent process and where it falls short. Val­ue Stream Map­ping offers a proven method to study a total process from cus­tomer request to ful­fill­ment. Learn the eight com­mon map­ping meth­ods used for dif­fer­ent lev­els of details, the unique chal­lenges for map­ping knowl­edge work, and how prac­tic­ing VSM in a ser­vice con­text improves com­mu­ni­ca­tion with­in an organization.