Mark Graban — Healthcare Kaizen
Mark Graban discusses his Shingo Prize winning book, Healthcare Kaizen. The book shares some of the methods used by numerous hospitals around the world, including Franciscan St. Francis Health, where co-author Joe Swartz has led these efforts. Most importantly, the book covers the management mindsets and philosophies required to make Kaizen work effectively in a hospital department or as an organization-wide program.
Karen Martin - The Outstanding Organization
Karen Martin - Value Stream Mapping
Richard Sheridan - Joy, Inc.
Mark Graban - Lean Hospitals